Iowa Waterfurnace Symphony - No showing fan motor or flowcenter wattage

As the title mentions, My symphony doesn't show any wattage for the blower or flow center.
I have a Waterfurnace Series 7.
Any ideas or suggestions?

 

The sensors need to be activated. That would be my first guess. I assume the installed the performance board option?

 

Blower - If aux electric heat is installed the blower current transducer must be moved to the correct wire when installed per WF instructions. Or if not, the current transducer may be disconnected or failed.

Flow center- the flow center does not actually have a sensor. The model flowcenter installed must be identified in the unit setup with the AID Tool. Then the system calculates an estimate of wattage based on the percentage of capacity the pump is running if variable speed. Maybe a flowcenter was not selected in setup or was not available in the setup list if a non Waterfurnace brand GeoLink.

 

I was under the impression that the series 7 came with this board installed.

I do have aux heat, however it has not come on at all.
I believe I have a geolink flowcenter, but would have to check when I get home.

 

Sorry I mixed that up. The performance package is an option, the energy monitoring and the refrigeration is standard on the 7 series. The sensors need to be activated with the aid tool, and yes, the transducer needs to be moved and the pump needs to be configured. Do you have the Symphony remote control option installed? Then most of this can be activated remotely.

 

I do have the symphony installed. I believe it was my installers first one, this my be part of the problem. They came highly recommended, just lack the experience with the symphony and what it can do.

 

Then he should be able to configure the pump and activate the sensors remotely. He might have to move the current transducer per Waterfurnace instructions.

 

As I mention, I'm not sure they are really familiar with they resources they have in the tech portal.

 

Well, they have to learn it, otherwise you will not see your fan and pump wattage.

 

So got my technician out.. The flow center wasn't set up correctly in the sensor kit setup section of the aid tool.
the pump was at open loop, and then was changed to VS+ 26-99 (I have a fcv2-gl flow center)
The blower was not showing was because when the electric heat element was installed, the CT needed to be moved onto either the purple or blue wire.
I know show both flow center wattage and blower wattage.