Nebraska Problems connecting Aurora WebLink to our home Wi-Fi with WPA2

Hi,

We had a technician out yesterday to hook up the AWL on our new WaterFurnace Series 7. He worked with it for about an hour, but could not get it to connect to our home network. The blue LED kept showing a blink code of 2 - no Wi-Fi connectivity. I work on computers for a living, so I told him I'd work with it over the weekend to see if I could get it going.

We have a dual-band router, with 5 GHz and 2.4 GHz bands. Both are setup with a 20 MHz channel width. The 5 GHz band is set to Wireless-N only; the 2.4 GHz band is set to Mixed. Both are password protected with WPA2, and they share the same SSID.

I tried various settings until I finally found one that works. I gave the 2.4 GHz band a different SSID and I changed the security to WPA2/WPA Mixed Mode, which is secure, but not as secure as WPA2. With this setup, I can point the AWL to the new SSID and connect to the 2.4 GHz band with the mixed mode security.

Has anyone else ran into issues like this? I would think a technology as new as this would support WPA2. They even show some of the networks secured by it in their installation guide. The unit says it's an AWLK01, manufactured in 05/16. It shows a firmware version AWLSTD 1.00 and Local Mode Web Ver 1.00.

I can leave my 2.4 GHz band dedicated to the AWL, and stop broadcasting the SSID, which would make it much more secure, but I'd prefer to set my system back to the way it was and connect using WPA2.

Thank you very much for your help!

 

I can not help. I like and use wire.

 

We set up quite a few of them, but never had the problem. I suggest you call WF customer service. I question whether you technician would have the IT knowledge you have. Usually it is a plug and play application. It should at least recognize the 2.4 GB band in WPA2 mode.

 

I figured it shouldn't be that complicated to setup. The technician they sent out was not the one that usually sets up the AWL (I pretty much used up my leave time for other parts of the install, so they were working around my schedule), but I can't imagine a normal setup requires the home owner to change their router settings.

That's a good suggestion to call WF directly; I'll give them a try.

Thanks!