We have two Water Furnace dealers in the area. Turns out I chose the wrong one to buy my system from. )~: The email I sent him follows. "I requested my new HVAC contractor to perform a pre startup inspection on the Water Furnace unit I purchased from you. It didn’t take him long to find with 4 serious mistakes you made in the installation. 1) the shipping bolt for the compressor had not been removed. 2) freeze protection dip switch was incorrectly set to “well”. proper setting should have been “loop”. 3) low voltage plug was not connected to the aux heat control board resulting in aux heat not being functional. 4) the “burp me” sticker was still on the desuperheater pump indicating it had not been burped during startup. I previously had noticed the humidifier you installed was not working. Your technician had to replace the saddle valve and hose. Why wasn’t the functionality of the unit checked at the time of installation? These are serious omissions indicating sloppy and careless workmanship on the part of you and your installers. Obviously, the “Unit Startup” instructions on page 36 of the Envision installation manual were ignored. My new contractor was good enough to run the Geolink software and provide me with a hard copy of the results. What a wealth of information! Why didn’t you provide me with this data? I asked you repeatedly for design information and all you finally provided me was one sheet of paper containing a summary of your load calculation. I’m now seeing the unit you sold me is minimally sized for my application. I would have liked to have known my options so that I could have made an informed decision as to what size unit I wanted. I’m sending a copy of this message to (Water Furnace rep) for his information. I do want to emphasize I’m very happy with Water Furnace, its’ products, and their service. I think they have gone way beyond the call of duty and for that I’m most appreciative. As for you (name), I regret having bought this system from you. Your attitude, lack of responsiveness, and poor communication has made this a very unpleasant experience for me. If it’s not already clear to you, consider this as your notice that you are fired."