GeoSmart Premium 3

What I am looking for is..

how the radiant is piped to the machine. We have got to get you a thermometer.

My thinking is that if the fault was high pressure/low water then the issue is with the geo loop side of the system and not the radiant floor. Turning off the water to water may have reduced the load enough to prevent the fault.

There are many people in the geo biz that just do not get water flow requirements as they apply to the dynamics of heat transfer, including the manufacturers and there reps. A case in point is using one size fits all push/pull flow centers instead of sizing a single pump to the needs of the machine and the head pressure of the loop field. At the very least it is possible to install an ECM drive pump and set it to the flow needs of the machine.

 

Re: WaterFurnace Synergy3

Mark,

I'll show the new rep you thoughts when he comes back to the house (thanks!). He's 20+ years in geo ... not wet behind the ears by any means.

My problem is everytime somebody comes in the door I am out a few hundred bucks ... can't keep throwing good money chasing bad.

WF ate the last bill ... and I am thankful. Now lets see what the last set of services will run me ... my payoff date keeps pushing out.

 

Re: WaterFurnace Synergy3

I am updating my service chart to reflect the last few visits by my WF rep. Still running 1 out of 3 units. I’ll try running the radiant tube side of the Synergy at the end of March (expansion tank has been cut into the water line). This way if the lockouts persist, shutting down will be an option (no heat required). The water to water unit still OFF due to FP lockouts (running an electric hot water heater).

Obviously these service costs are shifting my break-even point out several years.

Date...... | Service $$ | WF Warantee| Failure .................... | Days no service
01/2008 | $ 975.58 .. | 1 part ............ | reversing valve ...... | 10
03/2009 | $ 1122.90 | nothing ......... | motherboard .......... | 14
11/2009 | $ 603.13 .. | $$ + part ...... | reversing valve ....... | 10
12/2009 | $ 1938.40 | TBD ............... | Lockouts hi/lo/H2O | 1

If seeing the bills will help diagnosis, EMAIL me your fax number. I have no problem sharing. Nobody wants these issues solved more than I do …

 

I may need to see this system

It should work and the service records shows things changed that should not have been changed without lobby's measure and Engineer's facts.

All of the electronics on these machines use in-puts from standard Western Digital thermistors. All you need to have is a fair analog ohm meter and a fair thermometer. Radio Shack stuff for under seventy bucks. If the thermister is good and the board is doing what it is programed to do then the problem is in the flow, water or air.

I am crying in my beer for you after having poured a 14 yd radiant floor today starting 16 hours ago.

This has to stop.

Call me. 440 223.0840

 

Re: WaterFurnace Synergy3

Brief update: WFI customer service will contact GeoSmart. Recall my equipment was assembled by WFI and sold - and therefore serviced - by GeoSmart.

Just hope I don't get "lost" between the "maker" and the "servicer". Finger pointing will not fix this problem.

Mark,

It was great to talk to you!

 

We will make the system work

My pleasure. I did get the wiring on the Motor Home completed. I will look for the photos.

Mark

 

Spuce Lake,

We understand that we have been working with you through our Consumer Relations department. Please be reassured that we are working on your issue, and will continue to work with you until we have a resolution. We will keep you informed as we gather further information.

WaterFurnace International, Inc.

 

Mark,

I got your pictures - impressive! But paying for a bunch of re-work will not help my bottom line. Thanx for trying!

The most cost effective thing for me would be to by-pass the faulty equipment with another electric hot water tank. This time for the radiant tubes.

Recall, I already by-passed the water to water unit with an electric hot water tank ... it's been running all winter.

WFI is waiting to hear from Geo Smart.

PS. WFI, I appreciate your time.

 

Your bottom line

will never be met without the machines running.

Did anyone verify the thermister causing the fault?

 

Re: WaterFurnace Synergy3

Mark,

Not sure about the "thermister causing the fault". I've got a 4 page write up with the $1900 bill ... I can fax it if that helps. The word "thermister" is not in the write-up.

 

Re: WaterFurnace Synergy3

You know how to reach me. Send the four pages.

I just try to help.

I will do what I can to give you a hand.

If your machines are not running there is no pay-back. I will be in your area in May, so I would look at what can be done.

One gets what one pays for, and that is all they get.

How do you know if I am too expensive with out asking what I cost?

 

Re: WaterFurnace Synergy3

Mark,

I'll drop the paperwork in the mail today .... May certianly works for me. My plan is try running the radiant tubes this weekend. "Shutdown" is the fall-back since we're out of the heating season.

 

Re: WaterFurnace Synergy3

I'll be in Albany late May.

 

I got the mail yesterday

and I will review it today.

TY.

Mark

 

So part of my "repair" was to connect the backup electric heat .... first month of heating with the repaired unit yields a $700 electric bill ... YIKES!

Question: Can I kill the heat strip by simply toggling the breaker it's connected to??

I have noted the "emergency heat on" on the Honeywell T-stat. Wondering if I am relying a little too much on the electric coil.

Last December the bill was $450 ... so this is a $250 JUMP since the back-up unit was installed. FWIW, we pay 0.14271/ KWH .

Thanx in advance! Spruce Lake

 

I am updating the maintenance costs table for the last service call.

Date......| Service $$ | WF Warantee .| Failure ................ | Days no service
01/2008 | $ 975.58 .. | 1 part ............ | reversing valve ..... | 10
03/2009 | $ 1122.90 .| nothing .......... | motherboard ........ | 14
11/2009 | $ 603.13 .. | $$ + part ....... | reversing valve ...... | 10
12/2009 | $ 1938.40 .| nothing............| Lockouts hi/lo/H2O | 1
08/2010 | $ 1160.15 .| nothing............| recharged H2O unit | 0

Put a call into my service rep to ask about toggling the breaker.

The water to water unit is still OFF. The radiant tubes have been running well all winter. Frankly, I just can't keep throwing thousands in repair costs at the water to water unit. The electric water heater is a bargin.

As always, if you want the bills give me you fax number ... I share.

 

Still not fixed?

I guess not. I am sorry about your lack of service and lack of proper design and piping.

If gasolene was free, I would be on my way, but for $1,900.00 I will drive up to NY and fix the stuff, then pick up the warranty. Parts and labor whitout digging up the loops. Find me a camp ground with 15 amps of 120 VAC and I am good to go.

I often wonder what happens to folks that come here and we try to help and then they go away once the stuff gets fixed. Now I know.

I still have the stuff you sent me in the motor home in the I wonder what happened file. Please call me and lets get this fixed. Doc is in Buffalo so he is closer.

Scott lets get tis fixed.

 

Hi Mark,

I appreciate your enthusiasm! Truth is the unit cools the house very well in the summer. Winter tests it (to put it lightly).

I have a call into my rep so I'll confirm his finds ... last I knew the water to water unit was shut off because there was no way for the well pump to "keep up" with demand (it's open loop). An electric HW unit was dropped in years ago when the mother board fried ... so really no loss (other than the 7k I spent installing the thing).

The Synergy unit runs for hot air and radiant tubes without incident - so far. Just would like not to spend $700/mo on electric.

I should add that my rep has been billing me because WF has not offered warranty support. This would apply to any other reps as well ... I would think.

I really can't keep throwing thousands at this thing ....

So back to the question at hand ... can I kill the back-up heat which was added after the install?

I appreciate your time.

 

What is the make and model number of your t-stat?

Bergy

 

Spoke to my rep .... said not to toggle the breaker tied to the fan (it'll shut the fan down). The electric backup runs on a 60 amp (tied to the fan) and a 30 amp (both double pull). Killed the 60 and the fan kicked OFF (turn that on back ON)... So I killed the 30 amp. And ran the heat . House has maintained temperature ... no problem. 0 degree this morning ... I might add.

Bergy, the stat is a Honeywell TH6000